Refund and Returns Policy

Last Updated: June 2026

Important Notice

This Refund and Returns Policy applies only to physical products supplied directly by Monarch Resin Floors Ltd, including paints, coatings, resin materials and other goods purchased directly from us.

It does not apply to resin flooring installations, contracting services, surveys, quotations or any other services provided by Monarch Resin Floors Ltd or Monarch Flooring Services Ltd. Installation and contracting projects are governed by their respective quotations, specifications and terms of business.

About the Monarch Group

Monarch Resin Floors Ltd forms part of the Monarch Group, which also includes Monarch Flooring Services Ltd.

This policy applies only to physical products supplied directly by Monarch Resin Floors Ltd.

Definitions

For the purposes of this policy:

Company, we, us or our refers to Monarch Resin Floors Ltd, Unit 7 Callywhite Business Park, Callywhite Lane, Dronfield, Derbyshire, S18 2XP.

Goods refers to physical products supplied directly by Monarch Resin Floors Ltd, whether purchased through the website, by telephone, by email or through any other direct sales arrangement.

You refers to the individual, company or organisation purchasing goods from us.

Eligibility for Returns

You may be eligible to return goods for a refund if:

• The goods were purchased within the previous 14 days.

• The goods are unused and undamaged.

• The goods remain in their original packaging where applicable.

• You are able to provide proof of purchase.

Custom Mixed and Made to Order Products

Certain products supplied by Monarch Resin Floors Ltd may be mixed, tinted or manufactured to your specific requirements. This may include, but is not limited to, bespoke RAL colours, decorative flake blends and specially specified resin products.

As these products are prepared specifically for your order, they cannot normally be returned or refunded unless they are defective, damaged upon delivery or supplied incorrectly.

Defective, Damaged or Incorrect Goods

If you receive goods that are defective, damaged or supplied incorrectly, please contact us as soon as reasonably possible.

We may request photographs or further information to help assess the issue before approving a return or replacement.

Opened products can only be returned where they are defective, damaged or supplied incorrectly.

Returning Goods

You are responsible for the cost and risk of returning goods to us unless the goods are defective, damaged or supplied incorrectly.

Returns should be sent to:

Monarch Resin Floors Ltd
Unit 7 Callywhite Business Park
Callywhite Lane
Dronfield
Derbyshire
S18 2XP

We recommend using an insured and trackable delivery service, as we cannot be held responsible for goods that are damaged or lost during return transit.

Refund Process

Once returned goods have been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued using the original payment method wherever possible. Please allow approximately 3 to 5 working days for the refund to appear in your account, although this may vary depending on your payment provider.

Delivery charges and handling fees are non-refundable unless the goods were defective, damaged or supplied incorrectly.

Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

Monarch Resin Floors Ltd
Unit 7 Callywhite Business Park
Callywhite Lane
Dronfield
Derbyshire
S18 2XP

Telephone: 01246 412 222
Email: sales@monarchresinfloors.co.uk

Company Registration Number: 06875163
VAT Registration Number: GB 196 2304 02

Changes to this Policy

We may update this Refund and Returns Policy from time to time. Any changes will be published on this page and will take effect from the date of publication.